24/7 SERVICE RECEPTION
NYAP’s Service Reception department offers a single point of entry for all inquiries or contacts with NYAP. Service Reception accepts referrals for community mental health services, foster care, and fields inquiries from prospective foster parents. The staff responds to after-hours referrals and many other concerns involving youth and families we serve including:
- Foster Care matching & placement
- After-hours Foster Care & Respite placement
- Foster parent inquiries
- Family Engagement Services referrals
- Community Mental Health referrals
- After-hours crisis management & response
- After-hours advocacy to clients, foster and biological parents
Our Service Reception specialists also have complete information on current NYAP foster homes and are able to match the preferences and strengths of each foster home with the unique needs of each youth referred for care. They begin to work toward identifying a foster home as soon as a referral is received, and referents do not find it necessary to leave messages as there is always coverage available to provide direct assistance.
